The purpose is to regulate the purchase and payment conditions to which commercial transactions between CODESH MADRID, SL (hereinafter THE COMPANY) and the purchaser (hereinafter, CUSTOMER) of the products offered on its website are subject.
The selling entity is CODESH MADRID, SL, with NIF B19874452 and registered office at Edificio Ciudad de Sevilla, Calle Dublín 1, Office 1L, Las Rozas de Madrid (Madrid) - email customerservice@codeshofficial.com
CONTRACTING CAN ONLY BE MADE BY ADULTS, WITH DELIVERY ADDRESS IN COUNTRIES OF THE EUROPEAN UNION AND THE UNITED KINGDOM.
Due to the content and purpose of the Website, individuals wishing to benefit from its services must be "Customer" status, which is acquired by completing the registration form and following the steps communicated by THE COMPANY through the website. Customer status implies acceptance of the Terms and Conditions of Purchase in the version published at the time of accessing the Website.
For any questions, concerns, or suggestions, please send your comments to customerservice@codeshofficial.com or use the contact form on the website.
The information provided about each product, as well as any photographs or videos relating to them and any trade names, trademarks or distinctive signs of any kind contained on THE COMPANY's website, is provided by the suppliers/manufacturers of said product.
The prices indicated for each product include Value Added Tax (VAT) and will always be expressed in Euros (€). These prices, unless expressly indicated otherwise, will also be charged for shipping, handling, packaging, shipping insurance, or any other additional services associated with the product or service purchased, as indicated during the purchase process.
The prices applicable to each product will be those published on the website and automatically applied during the final phase of the contracting process.
The prices shown on the website apply exclusively to the online store and do not necessarily apply to physical stores.
THE COMPANY informs the Customer that available products are kept up-to-date with warehouse stock and availability from our suppliers. Under no circumstances will THE COMPANY intentionally sell more units than it has available or than the supplier has reserved for it.
THE COMPANY will do everything possible to satisfy all its Customers' requests for products. In the event that the product is unavailable after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of an order due to lack of availability does not entitle the Customer to cancel the entire order. If, as a result of this cancellation, the Customer wishes to return the delivered product, they must follow the provisions set forth in the Returns section.
The Customer must pay the amount corresponding to their order by bank transfer or the payment method agreed upon by THE COMPANY.
The customer may request a digital invoice at no additional cost by contacting THE COMPANY at the email address indicated above or using the contact form on the website.
Once the order has been placed, that is, with confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase.
For any information regarding the order, the user can contact customer service via the email address indicated above or through the contact form on the website.
The user has 14 calendar days from the date of receipt to return the product. In all cases, the product must be returned in its original condition—unused, unwashed, and unaltered—in perfect condition, and must include the original packaging and tags.
I. PRODUCT DELIVERY
The company undertakes to deliver the product in perfect condition to the address indicated by the customer on the order form, which must be within the territory. To optimize delivery, we ask the customer to provide an address where the order can be delivered during normal business hours.
The company will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted.
The company informs the customer that it is possible for the same order to be divided into several deliveries.
II. DELIVERY TIME
We will ship orders via courier. Standard order processing time is 1 to 2 business days from payment confirmation. Orders placed after 10:00 a.m. CEST may be processed the next business day, excluding Saturdays, Sundays, and public holidays.
It is important to note that processing and shipping times may be extended during collection launches, holidays, or periods of high demand.
After leaving our distribution center in Madrid, the order may take between 2 and 10 business days to arrive, depending on the location and the shipping method selected.
Important: The availability of an item in our online store does not necessarily mean that we have that item in stock at the time of purchase. The item may need to be ordered directly from the supplier, which could affect delivery times.
These delivery times are averages and therefore estimates. Depending on the delivery location, such as the islands, Ceuta, and Melilla, the delivery time, or the item ordered, this timeframe may be longer.
If your order is delayed due to local, national, or international holidays—whether in the country of origin or destination—you may experience delivery delays. We recommend checking the tracking number for up-to-date information on the shipment status. Customers are responsible for monitoring their shipment once it has left our warehouse. This includes tracking the package and coordinating any necessary arrangements with the shipping company.
SHIPPING COSTS
Shipping costs will be calculated automatically based on the destination and shipping method selected, and will be clearly displayed during checkout before you complete your purchase. These prices include applicable VAT. We recommend reviewing this information carefully before confirming your order, as costs may vary depending on the package's location and weight.
Prices may change depending on the carrier's costs. The customer will see the specific shipping cost for their order when placing it.
III. DELIVERY DATA, UNMADE DELIVERIES AND LOSS
If the customer is absent at the time of delivery, the carrier will inform them of the procedure for arranging a new delivery. As part of its courier service, the company contracts a series of tracking actions to ensure successful delivery.
If delivery has not been arranged within 7 business days of the order being dispatched, the Customer must contact THE COMPANY. If the Customer fails to do so, after 10 business days from the order's dispatch date, it will be returned to our warehouse, and the Customer will be responsible for the shipping and return costs, as well as any associated handling fees.
If the reason for the failed delivery is a lost package, our carrier will initiate an investigation. In these cases, our carriers' response times typically range from one to three weeks.
If a package cannot be delivered due to incorrect or incomplete address information, it will be returned to the Company and reshipping or return fees will apply. For failed delivery attempts, it is the recipient's responsibility to coordinate with the local shipping company once the shipment has left our facilities.
International deliveries that are refused will be returned at the customer's expense. Packages held in customs for more than 30 days will be considered abandoned and will not be eligible for refunds or exchanges.
IV. DILIGENCE IN DELIVERY
The Customer must check the package's condition in the presence of the carrier delivering the product on behalf of THE COMPANY, noting any anomalies detected in the packaging on the delivery note. If, after inspecting the product, the Customer discovers any issues such as dents, breakage, signs of tampering, or any damage caused during shipping, they agree to notify THE COMPANY via email or the contact form on the website as soon as possible, and no later than 24 hours after delivery. After this time, no claims for such issues will be accepted.
The customer must provide their order number, a detailed description, and photographic evidence of the problem. We will work quickly to provide a solution.
I. RETURN PROCEDURE
All products purchased from THE COMPANY may be returned and refunded, provided that the Customer informs THE COMPANY of their intention to return the purchased product(s) within a maximum period of up to 14 calendar days and international customers have up to 18 calendar days from the date of delivery and that the rest of the conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
1. The product must be in the same condition as it was delivered and must retain its original packaging and labeling.
2. Shipping must be done using the same box in which it was received to protect the product.
3. A copy of the delivery note must be included inside the package, also indicating the returned products and the reason for the return.
In order to facilitate the return process for Customers and to be able to properly track it, THE COMPANY establishes the return procedure established by THE COMPANY as the sole procedure.
To proceed with a return, the following steps must be followed:
1. Inform us within 14 calendar days of receipt that you wish to return the product, and for international customers within 18 calendar days. This information can be provided by email to customerservice@codeshofficial.com or by using the customer service form.
2. THE COMPANY will inform the customer of the address to which the product must be sent.
3. The customer must send the item using the courier company contracted by THE COMPANY. Return shipping costs are the customer's responsibility and will be deducted from the total refund.
4. Inform the company of the date and time of the return.
II. CUSTOMER REFUNDS
Returns of products will result in a refund equal to the cost of the returned products, less any return shipping costs or other expenses incurred.
Partial returns and cancellations will result in partial refunds.
The Company will process the refund order using the same system used for payment within 7 days of confirmation of arrival at the warehouse of the returned order. The application of the refund to the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
These Terms of Use are governed by applicable Spanish law. For the resolution of any dispute or conflict arising from these Terms of Use, the parties submit to the jurisdiction of the courts of the city of Madrid.
