You can request a return using the contact form available on our website or by emailing customerservice@codeshofficial.com.
You will soon receive an email where you can download the return label and schedule a courier pickup, as well as a confirmation email with instructions on how to prepare the package. Once your return arrives at our offices and has been reviewed, we will process your refund.
I. RETURN PROCEDURE
All products purchased from THE COMPANY may be returned and refunded, provided that the Customer notifies THE COMPANY of their intention to return the product(s) purchased within a maximum period of 30 calendar days, and international customers have up to 30 calendar days from the delivery date, and that the other conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
1. The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
2. The shipment must be made using the same box in which it was received to protect the product.
3. A copy of the delivery note must be included inside the package, also marking the returned products and the reason for the return.
In order to facilitate the return process for Customers and to allow for proper tracking, THE COMPANY establishes the procedure set by THE COMPANY as the sole return procedure.
To proceed with a return, the following steps must be followed:
1. Inform within 30 calendar days of receipt that the product is to be returned, and for international customers, 30 calendar days. The information can be provided via email to customerservice@codeshofficial.com or through the customer service form.
2. THE COMPANY will inform the customer of the address to which the product should be sent.
3. The customer must send it using the courier company contracted by THE COMPANY. Shipping costs for the return are at the customer's expense and will be deducted from the total refund amount.
4. Inform the company of the date and time of the return.
II. CUSTOMER REFUNDS
The return of products will result in a refund equal to the cost of the returned products, minus return costs or other incurred expenses.
Returns and partial cancellations will result in partial refunds.
THE COMPANY will manage the return order using the same system that was used for payment within 7 days of confirmation of the returned order's arrival at the warehouse. The application of the refund to the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
You can return products within 30 calendar days of receiving your order. All returned products must be in their original condition—unworn, unwashed, unaltered—and include original packaging and tags.
You can return items within 30 calendar days of receiving your order. All returned products must be in their original condition—unused, unwashed, unaltered—and include the original packaging and tags.
Please note that it may take 5–14 business days for the refund to appear on your bank statement.
Codesh reserves the right to reject returns that do not meet the requirements established in this policy, as well as those that show signs of misuse or abuse of our return policy.
Items must be returned in the conditions indicated in our return policy, including any requirements regarding their condition, tags, and original packaging.
Codesh reserves the right to modify or update this return policy when necessary. Any changes will be published in our online store.
If you have any questions about returns, exchanges, or refunds, you can contact our customer service team through
