I. PRODUCT DELIVERY

THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form, which must in all cases be within the Territory. To optimize delivery, we ask the Customer to provide an address where the order can be delivered during normal business hours.

THE COMPANY will not be held responsible for errors caused in delivery when the delivery address entered by the Customer on the order form does not match reality or has been omitted.

THE COMPANY informs the Customer that a single order may be divided into several deliveries.

II. DELIVERY TIME

We will ship orders using a courier service. The standard order processing time is 1 to 2 business days from payment confirmation. Orders placed after 10:00 a.m. CEST may be processed on the next business day, excluding Saturdays, Sundays, and public holidays.

It is important to note that processing and shipping times may be extended during collection launches, holidays, or periods of high demand.

After leaving our distribution center in Madrid, the order may take between 2 and 10 business days to arrive, depending on the location and the selected shipping method.

Important: The ability to purchase an item in our online store does not necessarily mean that we have that item in stock at the time of purchase. The item may need to be ordered directly from the supplier, which may affect delivery times.

These are average times, and therefore an estimate. Depending on the delivery location, such as the islands, Ceuta, and Melilla, the delivery schedule, or the item ordered, this period may be longer.

If the order is delayed due to local, national, or international holidays—either in the country of origin or destination—you may experience delivery delays. We recommend checking the tracking number for updated information on the shipping status. Customers are responsible for monitoring the delivery of their shipment once it has left our warehouse. This includes tracking the package and coordinating any necessary arrangements with the transport company.

III. SHIPPING COSTS

Shipping prices will be calculated automatically based on the destination and selected shipping method, and will be clearly displayed during the checkout process before completing the purchase. These prices include applicable VAT. We recommend carefully reviewing this information before confirming the order, as costs may vary depending on the location and package weight.

Prices may be subject to change due to fluctuations in carrier costs. When placing an order, the customer will see the specific shipping cost for that order.

IV. DELIVERY DATA, UNDELIVERED ITEMS AND LOSS

If the Customer is absent at the time of delivery, the carrier will inform them about the procedure for arranging a new delivery. THE COMPANY contracts, as part of the courier service, a series of follow-up actions to ensure that the delivery is carried out successfully.

If after 7 business days from the order being dispatched for delivery, no delivery has been arranged, the Customer must contact THE COMPANY. If the Customer fails to do so, after 10 business days from the order being dispatched for delivery, it will be returned to our warehouses and the Customer will be responsible for the shipping and return costs of the merchandise to origin, as well as any associated management fees.

If the reason for the inability to deliver is the loss of the package, our carrier will initiate an investigation. In these cases, our carriers' response times usually range between one and three weeks.

If a package cannot be delivered due to incorrect or incomplete address information, it will be returned to the Company and redelivery or return charges will apply. For failed delivery attempts, it is the recipient's responsibility to coordinate with the local shipping company once the shipment has left our facilities.

Rejected international deliveries will be returned at the Customer's expense. Packages held at customs for more than 30 days will be considered abandoned and will not be eligible for refunds or exchanges.

V. DILIGENCE IN DELIVERY

The Customer must check the good condition of the package in front of the carrier who, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the Customer detects any incident such as a blow, breakage, signs of having been opened or any damage caused to it by the shipment, the Customer undertakes to report it to THE COMPANY via email or through the contact form that appears on the website, as soon as possible, within 24 hours of delivery. After that time, no incidents of this type will be dealt with.

The customer must provide their order number, a detailed description, and photographic evidence of the issue. We will work quickly to facilitate a solution.

VI. CUSTOMS CHARGES

Shipping costs do not include customs duties or charges that may be incurred when shipping to countries outside Europe. CÓDESH will not be responsible for these charges.