Frequently Asked Questions
ORDERS
How can I make a purchase on codeshofficial.com?
Shopping in the CÓDESH online store is very simple. First, select "Add to Cart" on the product page and then click "Checkout" to complete your purchase. You will be directed to a secure payment area where you can choose your delivery address and, if necessary, a different billing address. In the final step, select your preferred payment method to complete your order securely.
Can I make purchases without having a Codesh account?
You don't need to create an account to make purchases. However, by creating one, you can take advantage of all the benefits, such as facilitating future purchases, tracking orders, managing your data, and more.
What payment methods are accepted at Codesh?
We accept a variety of payment methods, including credit and debit cards (Visa, Mastercard, American Express). Additional payment methods may also appear during the checkout process.
Can I change or cancel my order?
Please note that once your order has been placed, it cannot be canceled or modified.
Can I change my shipping address after placing my order?
Once an order has been placed, we cannot change the address or shipping method. Please make sure all shipping information is correct before completing your purchase.
When will my card be charged?
Once you place your order, your card will be charged for the amount and currency shown at checkout, including applicable taxes and shipping costs.
Will I have to pay customs fees, import taxes, or other duties?
International orders may include duties and customs taxes at checkout for certain countries. However, please note that international orders may be subject to sales taxes, import duties, and customs fees imposed by the destination country. We recommend checking with your local customs authority for more information.
What do I do if I have problems with payment on the website?
If you have trouble making a payment, please make sure the information you entered is correct.
If the problem persists, please feel free to contact our customer service team using the contact form.
How can I request my invoice?
The invoice must be requested via the contact form and will be sent to the email address registered during the payment process.
SHIPPING
How long will it take for my order to arrive?
After leaving our distribution center in Madrid, your order may take between 3 and 7 business days to arrive, depending on your location and the shipping method selected. You will receive a tracking number once your order has shipped so you can monitor its status.
Orders placed after 10:00 am (CEST) may be processed the next business day.
How can I track my order shipment?
Log in to My Account or check the tracking number provided in your shipping confirmation email. Please note that tracking information may not update immediately on non-business days.
What happens if my order is delayed due to a holiday?
If your order is delayed due to local, national, or international holidays, either in the origin or destination country, delivery may be delayed. We recommend checking the tracking number for up-to-date information on the shipment status.
What should I do if my package arrives damaged or opened?
Please contact our customer service team using the contact form on our website, providing a detailed description and photographic evidence of the problem. We will work quickly to provide a solution.
What should I do if an item is missing or I have received the wrong product?
Contact our customer service team using the contact form on our website, providing your order number, a detailed description, and photographic evidence of the problem. We will quickly provide a solution.
What happens if my package cannot be delivered or is returned to the sender?
If a package cannot be delivered due to incorrect or incomplete address information, it will be returned to us and reshipping fees will apply.
In the event of unsuccessful delivery attempts, it is the recipient's responsibility to coordinate with the local courier service once the shipment has left our facilities.
Refused international deliveries will be returned at the customer's expense. Packages held in customs for more than 30 days will be considered abandoned and are not eligible for refunds or exchanges.
RETURNS
How can I initiate a return?
You can request a refund through My Account or by contacting customer service using the "Returns and Exchanges" contact form available on our website.
You'll be able to download the return label and schedule a courier pickup, as well as receive a confirmation email with instructions on how to prepare the package.
Once your return arrives at our offices and has been reviewed, we will process your refund.
How long do I have to return a product?
You can return products within 14 calendar days of receiving your order. International customers have up to 28 days from the shipping date to initiate a return. All returned products must be in their original condition—unworn, unwashed, unaltered—and include the original packaging and tags.
Who pays for return shipping costs?
Return shipping costs are the customer's responsibility.
How long does it take to process a refund?
Please note that it may take 5-14 business days for the refund to appear on your bank statement.
CONTACT
How can I contact customer service?
You can email customerservice@codeshofficial.com or fill out the contact form available on our website.