Frequently Asked Questions
ORDERS
How can I make a purchase on codeshofficial.com?
Shopping at the CÓDESH online store is very easy. Once you've chosen a product, select "Add to cart," then click on the cart icon and select "Check out" to complete your purchase. You'll be directed to a secure payment area where you can choose your delivery address. In the final step, select your preferred payment method to complete your order securely.
Can I make purchases without having a Codesh account?
You don't need to create an account to make purchases. However, by creating one, you can take advantage of all the benefits, such as facilitating future purchases, tracking orders, managing your data, and more.
What payment methods are accepted at Codesh?
We accept various payment methods, including credit and debit cards (Visa, Mastercard, American Express, and others). Additional payment methods may also appear during the checkout process.
Can I make changes or cancel my order?
Please note that once your order has been placed, it cannot be canceled or modified. Please ensure all shipping information is correct before completing your purchase.
When will my card be charged?
Once you have placed your order, your card will be charged for the amount and currency shown at checkout.
Will I have to pay customs fees, import taxes, or other duties?
Customs duties are not included in the shipping cost. Please note that international orders may be subject to sales tax, import duties, and customs fees in certain countries. We recommend checking with your local customs authority for more information.
What do I do if I have problems with payment on the website?
If you're having trouble making your payment, please ensure the information you entered is correct. If the problem persists, please don't hesitate to contact our customer service team using the contact form or by emailing customerservice@codeshofficial.com
How can I request my invoice?
The invoice must be requested through the contact form or by email to customerservice@codeshofficial.com, and it will be sent to the email address registered during the payment process.
SHIPPING
How long will it take for my order to be prepared?
The standard processing time for orders is 1 to 2 business days. Orders placed after 10:00 AM CEST may be processed the next business day, excluding Saturdays, Sundays, and holidays.
How long will it take for my order to arrive?
After leaving our distribution center in Madrid, your order may take between 2 and 10 business days to arrive, depending on your location. You will receive a tracking number once your order has been shipped so you can monitor its status.
How can I track my order shipment?
You can check it directly on the shipping company's website using the tracking number provided in your shipping confirmation email. Please note that tracking information may not be updated immediately on non-business days.
What happens if my order is delayed due to a holiday?
If your order is delayed due to local, national, or international holidays, either in the origin or destination country, delivery may be delayed. We recommend checking the tracking number for up-to-date information on the shipment status.
What should I do if my package arrives damaged or opened?
Please contact our customer service team via the contact form on our website or by email at customerservice@codeshofficial.com, providing a detailed description and photographic evidence of the problem. We will work quickly to provide a solution.
What should I do if an item is missing or I have received the wrong product?
Contact our customer service team using the contact form on our website or by emailing customerservice@codeshofficial.com, providing your order number, a detailed description, and photographic evidence of the problem. We will work to provide a solution promptly.
What happens if my package cannot be delivered or is returned to the sender?
If a package cannot be delivered due to incorrect or incomplete address information, it will be returned to our distribution center in Madrid and return shipping costs will apply, which will be borne by the customer.
In the event of failed delivery attempts, it is the recipient's responsibility to coordinate with the local courier once the shipment has left our facilities.
For international shipments, the customer will be responsible for any costs incurred due to refused deliveries. Packages held in customs for more than 30 days will be considered abandoned and are not eligible for refunds or exchanges.
RETURNS
How can I initiate a return?
You can request a refund through the contact form available on our website or by emailing customerservice@codeshofficial.com.
You will soon receive an email with a link to download the return label and schedule a courier pickup, as well as a confirmation email with instructions on how to prepare the package. Once your return arrives at our offices and has been inspected, we will process your refund.
How long do I have to return a product?
You can return products within 14 calendar days of receiving your order. All returned products must be in their original condition—unused, unwashed, unaltered—and include the original packaging and tags.
Who pays for return shipping costs?
Return shipping costs are the customer's responsibility.
How long does it take to process a refund?
Please note that it may take 5-14 business days for the refund to appear on your bank statement.
CONTACT
How can I contact customer service?
You can send an email to customerservice@codeshofficial.com or complete the contact form available on our website.